I haven't even used their service yet - just a phone consultation and already impressed. I called to get a quote for a timing belt replacement for my MDX and with only 78k miles on it, Justin steered me away from the expense as it wasn't due although the dealer has been pressuring me on it since 60k miles. We talked about a couple of other concerns and he was really very helpful. I'll be dropping by for a check-up in the very near future and when it comes time for that timing belt, I'll be bringing it here!