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| - I have to say I'm a little disappointed with the restaurant, the customer service and the food was especially disappointing. When making reservations, they told me that because we are a large group we had to do a pre-fixed menu which consisted of a 3 course meal. After doing research within all the downtown restaurants they were all asking for pre-fixed menus. Fine, that's not a big deal, I just decided I'd reserve 3 tables of 6 to accommodate my group without having to go through the pre-fixed menu. When making the reservations, I had to make it under 3 different people and I was only offered two time slots of 7:45PM and the next one at 8PM and there were no guarantees that the seats would be side-by-side. Regardless I made the reservations and a couple of days prior to my dinner reservations, I get a call saying that they were just confirming my appointment (at that point I thought we were good to go). The day of my dinner, I get a call in the afternoon saying that they were again, confirming my appointment for 7:45PM for 3 tables of 6, which was then confirmed that our tables would be side-by-side. After an hour or two, I receive another call from the restaurant asking if it would be okay to put us in the private dining area where it would be a long table that seated everyone, and I confirmed that is okay. I don't understand why a well-known restaurant like this would be so disorganized. We get to the restaurant, it's nicely decorated with the most beautiful stained glass ceiling and booth seats in the middle of the restaurant and a separate bar area. It wasn't packed at all for a Saturday evening, if anything the patio and outdoor seating was more busy than inside. We were escorted by the manager of the restaurant and at that point he tells me that because we are such a large group our food order may not all be served at the same time. Again, I didn't say anything and agreed that that would be okay. We waited for about 30 minutes and ordered our meals. I decided to go with their Duck Confit (Classic cassoulet, bacon lardon). One of my friends decided to order the same thing and we were told there was only one order of the Duck Confit left and she was nice enough to let me have the last one since it was my birthday. After waiting for about 15-20 minutes we got ONE bread basket for the whole table. That was demolished within seconds and it took another 15-20 minutes to get another bread basket. We waited and waited until finally our food arrived (all at once, surprisingly) and we all were starved at this point and ate all our food within minutes. I on the other hand, could not even eat my Duck Confit because it was so salty that after each bit, I'd have to drink one glass of water. I felt like I was eating spoonfuls of salt. I think there were chickpeas or something underneath the duck and that was also spoonfuls of saltiness. I had to get the boyfriend to finish off the plate and I ended up eating the fries from his burger that was left over, a couple of slivers of the Pan Seared Sea Scallops, a piece of the Steak Frites from another friend, and a piece of my other friend's SousVide Confit Pork Belly. We had to ask several times for the waitress to bring us water and she would fill some cups and not others, and water was spilt on people several times. I understand that as a large group, there is auto-gratuity included in the dinner but the least you can do is provide somewhat good customer service to bring people back. I don't think anyone was pleased with the customer service nor were they completely satisfied with their food. I felt bad for bringing my friends here to celebrate my birthday. I was thoroughly disappointed and I'm definitely not giving this place another go..
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