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  • Very frustrating company to deal with. I sent in 6 chicken DNA samples for sex determination. They charged me and then came the run around. They do not answer their email or return phone calls. But I kept calling until I spoke to an actual person in the correct department. So when I finally got a hold of her, she said the samples were not sent to the lab because there were not enough to send down. I was told not to worry and they would be sent the next day, and would have 3-5 day turn around. Then at 5 days, it began to be 5-7 days. Apparently it was taking longer because now there were too many samples sent down and the lab tech had too much! The lab technician was always mysteriously out or had gone home for the day every time I called. Then they informed me that he goes home at 2pm, so he's very hard to get a hold of. The last I was told that I would get an email yesterday or this morning at the latest. No email. The person in charge cannot be reached today, her extension goes straight to voicemail (which she does not answer). I chose this company because they had the cheapest prices. I read the reviews, but hope they were wrong. They are not! You get what you pay for. Next time I'll pay a little more to a reputable company and actually get my results in a reasonable time. If I wait any longer, I won't really need the results... the roosters will start crowing!
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