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  • Really disappointed that I was misled by an employee named Joanna regarding the 3 for $99 special they were running. She sent me to the website to purchase a gift card and said she would make sure she credited "my account." All without asking me any personal info....I called her twice about it. Even asked if she would process my purchase over the phone and she said she couldn't. She was condescending the second time when I said "are you sure my account will be credited even when I am not giving you any information?" In a snarky way she said "well, that's my job!" Which made me feel awful for asking yet still wondering how she would be able to that. Today I received a gift card in the mail from Zen in Dilworth. I called Zen Huntersville and Joanna answered again...of course with absolute dismiss of what she did. Terrible customer service. She could have easily done my transaction over the phone to avoid this. No I just have a GC for a complete different location and without the special. Thank you Joanna. Sorry I bothered you and took some of your time.
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