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  • First off when we started trying to get pregnant we went and interviewed 3 OB's and decided on Iacovelli because of her location, personality, and she delivers at Chandler Regional with Mercy Gilbert being a backup. I should have left the first time the office screwed everything up. In the beginning of my pregnancy I had blood work done and I called to get results the woman on the phone told me I had blood type "D as in Dog" I was completely confused and explained to her that was not a blood type and her response was "oops wrong file" then she went on to explain I was RH negative but then said "I can't say anymore" needless to say I was worried because I had no ideas what that was. After that things were fine besides the trioge nurses acting like they were annoyed you were calling. I thought it was no big deal. The next time I go in the woman tells me I owe a copay from a previous visit, I couldn't understand why so she got billing on the phone to tell me, "because you spoke about possible complications at delivery!!!" WHAT!?! I got that cleared up because that's what they are there for and that's what my insurance is suppose to cover. Then I get a bill from the office explaining I owed for an ultrasound. I called immediately to argue this considering everything was covered and the woman in BILLING told me I had "pelvic previa" and it was a complication therefore I owed. I immediately panicked because no one had told me I had that. I called to speak to the office manager and she found out...ONCE AGAIN the woman was looking at the wrong chart!! I had no complications and they would manage the ultrasound. At this point I don't know if I should stay or go but Nannette the office manager tells me this will never happen again and she will personally keep an eye on my file. I feel better and for the most part things are great until NOW! Today I go for my 33 week appt and talk to the doctor about her schedule for delivery. I explain to her I have toured Mercy Gilbert and Chandler so I can go where ever she is. I get the copy of her scheudle for the next 3 mos and she doesn't even deliver at Mercy and will not be at Chandler for 3 months!!!. This whole time I have stayed at GP so I can have Iacovelli deliver me and come to find out she doesn't even deliver at one of the places she told us and worst is she is RARELY even at the one next to her office!! The office manager once again gets involved and says she will figure it out asap. So now I have been at the same horrible office for 8 mos and today learned that my doctor will not even be there and I will have someone I have never met! This place was horrible from the beginning but I thought I would stick it out and they would get it together. I feel horrible and completely let down. I would recommend any other company than this one.
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