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  • I struggled between 2/3 stars but settled on 2. We came here for Spa Week recently and had a rather disappointing experience. First, I do recognize how busy Spa Week can be, especially this Spring because there were so very few spas who participated. That being said, because I do Spa Week twice a year, I also know how other spas are during this busy time. Now I do get how busy it is, I really do. However I've been to 5 star spas during this busy time, and while busy they still make you feel as if you are having a 'spa experience'. This was rushed, automated, and not personable at all. My treatment was mediocre overall. I wasn't blown away with my facial, there were only 3 steps to it with long lulls in between, and the therapist talked a lot. Not a fan of chatty facialists. My friend had a massage and was a bit irritated that HER therapist griped about how much of a pain Spa Week is. She made a point to say that since it was the last of the 10 days of Spa WEek, she was going home and drinking a lot. I get it, but damn, gripe to your coworkers not those of us who are there FOR relaxation. It should be pointed out that we came on the last day of spa week near the end of the day. However, the facilities really should have been kept up more than they were. The tiny locker room was litttered with the disposable cups for mouthwash and such. There were towels everywhere, you name it. Unfortunately the locker room itself was unbelievably small. The locker area is so small, that we had to wait as each guest got into their locker and moved away before you could approach. Two people cannot stand in the locker area. There was seating for 3/4 people only so many of us stood and waited. the water cooler was completely empty. I could go on, but won't. In all, this was a less than par spa visit; but on the bright side since it was Spa Week, our things were only $50. Would I come here and pay full price? No way.
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