The facility does not care about customer service. It is impossible to get a call or email back. It took 2.5 months to get contract cancelled and was only able to complete by working with the center that processes the monthly payments. They as well were unable to get in contact with the facility. The facility also charges an annual club enhancement fee which you will see from visiting the facility there are no enhancements.
Save yourself the frustration, time and money and find another gym!