I came here with my partner on a Sunday to purchase our first child's baby items. We spent 2-3 hours getting everything we needed and spent close to 1K in here. The store was quite clean however there seemed to be a lack of staff members on the shop floor. If we needed help, WE had to go looking for staff to help us. Management of the tills was horrendous, again not enough staff on the tills and the line went on forever...it was even worse for those customer who had to wait for a specific person who only does refunds or exchanges!! My long history/experience in retail management would be to train more staff on refunds and get more people on the shop floor - I am sure budget is not a problem due to the store's size.