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  • Originally I loved this store. I've bought almost everything for my 8 month old daughter either from Carters online or from this Carters. On October 3, though, I bought a cute little dressy dress for my daughter from this Carters, intending for her to wear it for pictures. I always wash baby clothes before putting my daughter in them, and this dress actually said "wash before wearing" on the tag. I washed it two days later on the delicate cycle in a front-loading washer, in a lingerie bag. I dried it still in the lingerie bag. When i took it out to hang it up the tie on the dress had a giant rip right along the seam. I was disappointed but figured they would take it back and I'd just get a new one and hope that it didn't rip in the wash, too. Obviously my daughter never even wore the dress. I returned to the store today (October 6) to return it. The same clerk who sold me the dress was working there and actually remembered me. I told her exactly what happened. She checked with her manager in the back who advised that since the item had been washed I may have torn it myself and they would not take it back. I stood there confused initially, and tried to explain to her what happened again. She reiterated that they simply will not take an item back if it has been washed. She suggested that maybe I should try sewing it together myself or using some kind of iron thing to put the seam back together. I had intended to buy more bodysuits and other things for my baby on this trip since I was there anyway but was hesitant to buy anything there again after that. I rarely return anything unless something like this happens--you wash it once and it falls apart. I really didn't expect them to simply refuse to exchange it. Buyer beware, this store won't stand by their products and will pretty much tell you to go F yourself if you have a problem. I'll find somewhere else to buy baby clothes.
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