The best thing about Chatime is the quality of their ingredients. They seem to have better tasting tea and pearls than their competitors. They have their own tea plantations that supply their tea!
They are also consistent.
What is hit and miss between their stores is service. The service at this one was decent - probably because it wasn't busy early Sunday afternoon - the previous night the one on Dundas was bonkers with a line out the door.
Small sitting area / fortunately no problem finding a seat but can see this being difficult during prime time.
Prices are standard for Toronto. They take credit, debit and cash.