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  • Wow, I've never had such a horrible experience with any company in my life! Not only was it an unpleasant experience to deal with their staff but they also stole money from my car. My husband and I had unknowingly parked in a tow zone when we went to a restaurant in Vegas. We saw our car being towed as we exited the restaurant to get my wallet which I had forgotten in the car. The tow driver not only refused to let us get the car back right then but also didnt let me get my wallet out of the car. We went to Fast Towing to pick up the car and pay whatever fine they would charge, only to hear that their computer system was down and they couldn't release the car to us until 8am in the morning. The black guy with cornrows who we spoke to was the rudest person I've ever dealt with from a company. Instead of logically responding to our questions about why we couldn't get into the car to get my wallet, he acted like he couldn't wait to be rid of us and closed the door in our face. I was freaking out because the wallet had all my IDs and $1265 cash inside. Later that night I called the police and they told me that it was illegal for the company to hold the car like that since we would be charged an extra overnight fee. However there was nothing we could do unless we returned to the lot and then waited for a police escort to arrive. Given how sketchy the tow yard was, my husband didn't want us to go there by ourselves at 2am. The company is located in a deserted area that looks like a crime scene where someone would get kidnapped and raped. We returned to Fast Towing in the morning "after their computer system had been fixed," only to find that the window to our car was down and $1000 had been stolen from my wallet. THE STAFF OF THIS COMPANY ARE THEIVES! If you left valuables in your car, be very worried. I don't know who stole the money from my wallet but I'm sure it was someone that worked at Fast Towing given the fact that the car window was down and the thief was smart enough to leave my IDs, credit cards, and $265 cash that was just enough to pay the towing fee. I will be filing a police report and complaint with the Better Business Bureau and Transportation Agency of Las Vegas but please, don't do business with this fraudulent company.
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