I would have rate this better before i Canceled my plan.
I used Zipcar once and i thought the service was really good and its convenient how they have cars all throughout Toronto. I haven't been using it lately so i decided to cancel.
Cancelling you membership is one of the hardest membership I've ever had to cancel. Most memberships you can cancel easily online within 2-3 clicks. But, Zipcar makes it impossible to cancel with them. I sent them an email saying how I want to Cancel their services and no one got back to me. So i decided to call their number, it kind of surprises me that their "24-hour service" does not have any customer service reps ready to pick up the phone, rather you have to leave a message and wait for someone to get back to you. I find this very troubling seeing that if you are in an emergency there are no reps to attend to you quickly. I left about 3-4 messages and no one got back to me. Then i decided to call my local zipcar, at this point i was very frustrated. I called countless times and finally someone finally picked up. They tried to direct me back to the 24 hour service, and i explained to them that I have tried many times to contact them. They then canceled my plan there.
Before this I was considering coming back to zipcar after my cancellation. But seeing that i had to go through such a hassle trying to cancel, I rather pay extra for other car rental companies. Zipcar may be really convenient to rent cars, but customer service is really lacking and unprofessional.
Stop trying to make customers stay by making it impossible for cancelling your service.