Went there last night and was shocked as to how nice the atmosphere is. Looks nothing like how Church Street was. Was greeted by a friendly host and was suggested to go to the bar. So we walked to the back bar where and took a seat at the last two chairs. It was pretty busy. After about 10 minutes with no greeting by a bartender, I noticed that at least 3 other people at the bar had empty glasses and looked annoyed. After another 5 minutes still no greeting or drink. So, we got up and left. Notified the hostess about the bad service. Went to Ziggys and got a drink within 5 minutes.
The bartenders at Brew Kettle need to pay better attention to the guests. They also need to have a dedicated bartender at the back bar on weekends. They focused strictly on the front bar and totally ignored the back bar. I would have even been happy if we got an acknowledgement (smile or a "we'll be right with you" from someone, but nothing.
Sad to see such a nice looking place have such poor service. Step it up!