I came on a weekend for dinner and was extremely skeptical at first. They seem to have adopted a fast casual order and seating system but all food items have extended prep time and are served in dine in dinnerware. There was no 4 people table and the staff kinda looked at us like deers in headlights so we were debating where else to be for dinner. The owner lady came and immediately offered to move two folding tables for us.
Service was likewise frantic, other than the owner, staff generally were not knowledgeable and noticeably lack any kind of hospitality experience.
Food however was delicious. I got the Japanese pork with egg on rice and it was tasty with a perfect runny egg. My mom had the salmon soup rice which is a rare menu item but a Japanese comfort food staple. My sister had the curry udon. All our party enjoyed the food. Portions were very generous. The black milk tea was also great and not inferior compared to any bbt franchise.
The owner later came to apologize about the slow service and came for feedback on the food. She was down to earth, fun and genuine, which is what I love about many small businesses.
I would love to come back for the food and to support local businesses in Markham.