What about the little guy?
I have a 27ft travel trailer that needs a window repair. The woman I spoke to at RV Renovators was not helpful at all! I needed a ballpark figure for the repair and without taking the trailer to them, likely leaving it there for who knows how long due to work schedules, she couldn't say even close to the cost. Not even a range of $100 over or under...could be very pricey and then finding a better deal would be in our best interest for all the hassle this company needs customers to go through first! It bugs me in this day and age when companies don't see the bigger picture.
We plan to have a lot of other work done to the trailer to "customize" it when we can afford it next month and now I pray I can find a different place to take our trailer to that is more accommodating to customers.
By the way, a hint for those in customer service, don't be grumpy on the phone, don't say "NO" as much as you can avoid it, offer HELP/ASSISTANCE. After-all its what the CUSTOMER is looking for!