The worst experience I have ever had with a rental company.I was not informed I was getting an upgrade that I would be paying for.
After waiting for the bus for 2 hours to get to a rental facility I was scammed into signing the contract not knowing I was being charged.
The customer service rep at the counter was the worst as I could not even hear what he was saying nor was I made aware I was being charged an upgrade fee. He mentioned the insurance, the gas, never that I was being charged an additional amount from what I had already paid.
Furthermore upon calling customer service Brianda was no help also because her argument is I signed the contract. In my opinion post the full agreement of what I am signing. The representative never pointed out the upgrade fee.
This is such a scam and I will never rent from Avis again. First and last experience.