Luckily I've been able to go twice, once when the lake was closed and again when it was open. Both times we were greeted by really friendly staff and clean kayaks and prompt service. Make reservations before you go if you have a specific time you'd like to get on or if you're committed to actually going (they book up pretty fast). There is some great wildlife to see! The lake is rough but so much fun. They river is a great place to learn to kayak if you're a first timer. I'm happy about the stand up paddleboarding too