| rev:text
| - It's so disappointing to see that all these reviews, all the word of mouth commentary, they mention the same criteria... Poor Poor service but great food.
It's actually sad that people will go there to put up with the poor service because the food is that good.
I wonder how long it will take before Deserts Plus actually does something to shape up their attitudes.
But how could they improve when customers comment that it's "worth it".
This shows the owners and operators that their unprofessional culture is simply "ok".
It never fails, there's always that 1 person who creates this environment, and it's the miserable looking bald guy with glasses and a goatee (which is not even hygienic as a server in the food industry). He paves the setting in that restaurant, and all the servers walk around mimicking this behaviour. There is no warm greeting when you arrive; there is no professionalism, enthusiasm or acknowledgment of your presence when you walk in. I have had to call for service
and the waiting staff just stare at you with a cold look of judgment.
As a Vaughan resident, it's sad to see that the one place you feel like going to for casual dining, and the taste of nonnas kitchen, is shattered by this due to their poor representation.
Deserts Plus, if you're reading this, please take my constructive criticism for your benefit. I speak on behalf of many people. If you don't like your occupations, there's ample opportunity elsewhere. Please don't bring your misery to the dinner tables as loyal customers and first timers witness this unprofessional act as they swallow your food. Your service should always align with the quality of food you serve for a successful business and experience. I hope you can deal with this lapse in customer service accordingly.
Atmosphere: Italian inspired
Cleanliness: Par to good
Constructive criticism: strongly recommend getting professionals to come in and teach serving etiquette to all employees!!! Servers need to pay close attention to beverage levels and come around to refill water glasses. Also, bread on the table at an Italian restaurant is a staple. There should always be someone to replenish these 2 very important items.
Cuisine: Italian
Facilities: Good.
Food: excellent
Likeliness of returning or recommending to others: not until service shapes up.
Parking: Private
Portion Sizes: Large. Guaranteed you will take home left overs.
Price: Fair to good!
Service: Extremely Poor. Slow, Rude, Cold attitudes. Oblivious.
Selection: Wide variety.
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