How has this world become so non-compassionate. After reading so many nice reviews we decided to book this hotel, instead of the hotel directly on Pitt's campus. We learned this morning that the PA Turnpike would be closed in both directions and would make it a ghastly trip. I even bought the insurance, but alas it's a no refund according to manager, Mark. We still plan to visit Pittsburgh in the coming weeks, but we will not set eyes on the Residence Inn or Mark. It's a shame. You give Marriott a bad name.