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| - I do not write reviews often but after my several experiences at this location, I thought it was time to write a full review. There is a lot of positive things to say about their food; the chefs do a fantastic job at making the food. From eating at various asian restaurants, I could safely say their food is top notch. The food makes you want to keep going back. I usually go with my grandparents and they love the food which makes me very happy. The space a bit small for the crowd they attract and they should definitely expand at some point for their customers. Despite the excellent food, the terrible service ruins the entire experience, especially with the lady that assigns seats to the customers. She is the same lady that assigns the seats every time I go to this restaurant. I usually go in the evenings.
FOOD: The food is amazing, it is always fresh and in nice portions. The price is also great for the food you get. I usually go in a large group and we usually order the Peking Duck Wrap, The House Congee, Fried Turnip Paddies, Fried Lobster with Silver Fish and Garlic, Cantonese Fried Noodle, a vegetarian dish, and Double Steamed Chicken. You never leave disappointed about the food.
SERVICE: Like mentioned above, the one single lady seating the customers can ruin your entire experience. I went with my family for my birthday and her unprofessional, arrogant and rude attitude should get her fired. Her lack of professionalism is shown through all aspects of her tasks. Every time I put in a reservation, I would end up waiting 30 to 45 minutes for a seat. I understand the shop is busy but she should not be taking reservations if its not possible to uphold them. When you arrive and tell her that you made a reservation, she says she will get you a seat soon. However she forgets you and when you remind her, she asks who you are again and then adds you on the list. In addition, you would see her clearly whispering to other coworkers about customers. There was once when we just paid the bill and were finishing our dessert, she started clearing out the table. She accidentally hit the last person finishing up their dessert at our table and that person apologized. Instead she sarcastically said "Just take your time" in Chinese. However that person did not understand and another waitress translated to English for him. She then stands beside the table watching us finish our dessert, trying to hurry us out of the restaurant. You can see her whispering to another coworker about us. My grandparents are the sweetest people in the world and thought she was being nice so they were thanking her. This lady then says "Okay okay, I am going to give you guys some cookies" walks off to get some fortune cookies and comes back to give it to us to say "Thank you very much, happy new year and now leave" in a very rude tone. She gives off an impression that just because people do not understand what she is saying, she is entitled to say whatever she likes no matter how rude it may be. That is a form of bullying and the restaurant can do so much better without her.
Part of her unprofessional and rude attitude is probably due to the lack of space the restaurant has. She has to work under pressure to please the customers and give them tables that serve their needs. However, her arrogant attitude is rooted from the true nature of her personality. I am not sure if she is the manager but she sure needs some training or simply get fired. I will be formally submitting a complaint to the owner on their website or calling if necessary to detail all the other incidents that occurred with the same lady.
CONCLUSION: If you just want to find a place for some really good Chinese food, this place will not disappoint you. However if you are trying to find a place for a group to socialize and have a good time, better find somewhere else.
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