Is it possible for a cigar shop to be even less friendly than Fair Oaks? Yes...or at least I have found a tie.
I've been in here twice. They will answer questions, but any attempt to enter into a discussion is met with a look like "who is this guy?" Friendlier than Fair Oaks? Marginally. But there have been two guys working here the times I have visited so it seems at least one of them would give me the time of day. Also, someone said the regulars are a joy to hang out with? Really? The same two guys (not the ones that are working out front) have been in the lounge both visits, and neither time did they so much as nod a hello. Maybe I am just visiting at the wrong time. At least they don't charge extra for the priviledge of hanging out there (like Tinderbox Ahwatukee and others).
That said, the selection is good. The place has an old, well-worn feel that I like a lot. It smells like the really old-school smoke shop/news stands of my youth. If you are a pipe smoker I have not seen a better selection in Phoenix, but the cigar area is also well-stocked. Prices are about what you would expect.
Two stars or three stars? If it had someone friendly working there I would say four or more. But look, I can buy any cigar or any pipe tobacco or anything else for that matter online and pay lot less. I go to these places to chat about cigars, get some ideas, and try new stuff--hopefully supporting local business a little in the bargain. So I grade very high on service and friendliness when it comes to cigar shops. Two out of two visits here have resulted in the feeling that I was intruding in a private club.
Based on the other stellar reviews I might give it one more shot if I am in the area.