Also our first time using a pet sitter, so I was nervous. This company was fantastic! Heather came out several days before to meet our cat and dog. While we were gone, they wrote detailed notes about the pets' behavior. I was able to reach Heather at any time to check on our pets and get updates. She also notified me of any concerns immediately. You can tell that the sitters love animals! Our pets were extremely well taken care of, and I would not hesitate to reccommend Lucky Me or to use them again.