I have never been a fan of JCPenney. I went to the store after I was unable to talk to a representative from the store. Believe me I made several phone calls, the phone just rang and rang. I went to the store to purchase stoneware as a wedding gift. It was available online only. I purchased it at the store, great sale, at the end since the product is not available at the store I had to pay and extra $20 for shipping and handling. I don't understand why I have to pay shipping and have to pick it up at the store. Shouldn't it be free? I am so glad I am not a JCPenney shopper.