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  • I hate leaving bad reviews but with this location and my experience today it's hard to change my opinion. I've been looking into buying my husband an LG smart watch for our anniversary for awhile now. I've been to every website, watched every video, read almost every review...I knew what I wanted and how I wanted it - easy sale. I had called earlier in the day to make sure they had it in stock and what colors they had available. On a positive note, the girl I spoke with this morning was super friendly and super helpful. Fast forward to this afternoon, I've been running errands all day in the heat with my super crabby, teething infant, Best Buy was our last stop and by this point he was really losing it. I walked in and spoke with the greeter about the watch, who directed me to the correct aisle..of course, they're locked up in a case. I track down the nearest associate and he replies with, "I don't have keys, sorry".....okayyyyyy. Track down another associate, who also tells me, "sorry no keys for that department but you can find someone who does.." ARE YOU KIDDING ME?!!!! Finally I find my way to the mobile center where multiple employees are talking amongst themselves, my baby is losing his mind at this point - there's no way they can't see me. But yep, ignored. By this point I literally hate everything and everyone and I'm ready to walk out and make the drive to Fry's. Finally a young associate comes waking my way and asked if I needed help, FINALLY. Yes I already know what I need and my screaming child and myself will be out of your way just please unlock the cabinet! He was very polite and very accommodating..I wish I caught his name. Bottom line, I'll never shop here again. Customer service = horrendous. I'll stick to Fry's.. #frusteratedmama
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