I walked in at around noon on a Monday and was seen immediately by Hiro. I showed him a picture of what I was looking for and he executed it brilliantly while actually working with the way my hair naturally falls. They wash your hair AFTER so you don't leave with hairs on your head. Plus I got a shoulder massage! Overall this was an awesome experience and if I lived here, Hiro would be my new hairdresser. Highly recommend.