rev:text
| - One star is too high.
I can't rate how the move went, for that to happen they would have needed to show up.
They were supposed to show at 11am. 11:15am - nothing. I call them, I get a rude lady on the phone, she says she will call the crew and find out for me. 20 minutes later still nothing, I call back, get an answer machine. 11:45am I finally get a call back saying she can't get a hold of the crew and doesn't know what is going on but will "let me know when she knows something".
The timeline was short here, I might come across as neurotic... Let me say however this could have all gone a lot better. They could have called to say they were going to be late, the dispatcher should have been in better contact with the crew. If the crew just called and said "hey, sorry this previous job is running over, don't worry we will be there but it will be an hour or two late", I would have been fine with that. These guys didn't reach out to keep me informed, not once.
After my last contact at 11:45am, I called another company and got very lucky, this other company showed up within an hour, they wrapped all my delicate furniture and moved everything in record time under 4 hours end to end. I won't list that company here but if you want a good referral, private message me.
|