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| - It is 12/4/16, and as promised I had never been back at this place. Every time I am at the Fashion Square Mall in Scottsdale where this place is located, I eat somewhere else.
Awful service, rude and defiant attitude lady. I was there on Sunday 04/26/2015, around 1-2 p.m. I ordered a little bacon hamburger. Since there were four people in front of me and I had my dogs waiting for me in the patio. I went to the patio to wait for my order. When I saw that the people in front of me had been given their meal, there are glass windows, I went in and the lady was holding a bag while yelling number 69. I had not my receipt on me and asked her, Is it the little hamburger with bacon? She looked at me then at the ticket on the paper bag and kept yelling number 69. There was nobody waiting for another order. I went back to the patio, grabbed the receipt, and yes I was order 69. When I came back in I went to the lady and told her I am 69. She plained ignored me. Then I went to another guy and he gave it to me. I asked for a cup for water (for my dogs) and the guy said in a nice way, you can get it from the counter top. So I went to the counter top and grabbed a cup, only to be yelled by the lady, " Those are not the cups for water." I asked, where are the cups for water? And she said in a nasty tone, I will give it to you. She grabbed a cup and stood in a defiant attitude in front of me for about 10 seconds before she gave it to me. Moving the cup in a teasing way. She kept looking at my eyes in a defiant mode. I completely avoided her. When I grabbed the cup, from her hand wile she was playing with it so I could not grabbed it, and turned around to walk to the patio she exclaimed out loud WOW!
Based on previous reviews I can see that it seems this is the work attitude at this location. I do not know her name but you can not miss her. She is the oldest of all. She is not a teenager. She must be in her 40´s and she wears reading glasses. Shame on you lady. I was there just to eat my lunch. And I was treated like if I was begin for food. I truly hope you get fired. Also, do you realized that not giving water is illegal in Arizona? Playing with the cup and puling it away from me seemed like you did not want me to have water. Shame on the owner of this location that allows his employees to treat customers this way.
I will never go back to this location. The hamburgers are good. But bad service can make your lunch a bad experience . I am paying and I expect at least some courtesy. I am not there to put up with a person with issues. If I am going to leave my money even if it only $10 dollars, I will leave it in a business that employees are kind to people.
This person should not be allowed to be in contact with the public. This kind of attitude will ruin any business.
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