I'm definitely impressed with the service and food I received at this location of Panera Bread today! My husband and I ordered online for Rapid Pick-up (mostly because I had a $5 reward to use online, but also so we didn't have to wait in line) but decided when we got to the restaurant to dine in instead. Our order was ready and waiting for us on the counter, which we were impressed to see (as we had only ordered about 10 minutes before).
My husband got the turkey panini and was happy to see that they read his special instructions and left off the mayo. I absolutely loved my mac n' cheese bread bowl. They packaged the mac n' cheese in one container and the bread bowl in a second (probably so it wouldn't be soggy) but I had no problem combining the two. I definitely recommend getting the mac n' cheese bread bowl instead of just the mac n' cheese! It's only $1 more and comes with so much bread that I'll have a carb-filled snack for the rest of the afternoon.
I was confused to see that there were SO many employees working (at least 10 regular employees, besides 3-4 very official-looking managers), but that just meant that the dining room was extremely clean and well cared for, and all customers seemed to be getting their food promptly.
Will definitely return!