Overall great hotel experience. I was here for a work conference for 3 days and everything was pretty seamless.
The staff were incredibly friendly and helpful from check in to check out. No attitude, and went out of their way to help a lot of conference goes who were present for the conference but not staying at the hotel with their bags and what not.
The hotel room itself was clean, spacious, quiet and very comfortable. The gym/pool areas were very large and very nice.
The small restaurant inside the hotel was affordable and delicious, which was a shock, because they are normally very over priced and nothing to be excited about flavor wise.
All of the catering staff and food was also excellent for the conference itself. We had several meals provided by them and a lot of snacks throughout the day. One of the conference rooms was quite cold on multiple occasions but the staff were quick to step in and address the problem when we spoke up.
Hotel is a little on the expensive side, but it is actually quite affordable for a Westin.
I do wish the starbucks in the lobby took the starbucks app for payment though...
I'd recommend this hotel to anyone staying in Charlotte.