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| - I despise this place, if I could give negative stars, I would. Helpful and friendly until you refuse their excessive fees and testing then they treat you like crap. Unfortunately, they are they only option I'm aware of near us. Basically the only thing they are good for is treating with pain meds to keep your animal somewhat comfortable until you can see a real vet. As others have stated, they hold your animal hostage, won't give you any updates until the girl comes in with the itemized bill listing all the necessary tests and procedures. Took my cat there about 6 months back, they got me for over $900 because they are good at that, "no,until we run tests we have NO IDEA what could be wrong." BS, while I was sitting there waiting, I googled and found the exact cause, which after their tests they said they still weren't sure, now they need another $500 to test for something else. Um, no. I took him to regular vet in the morning and he was diagnosed immediately. They care about nothing but money. I understand this is a business and not a charity but these people are seriously shady, greedy and heartless. Was stuck returning this weekend for a trauma injury, same crap. And still going to end up at regular vet. Would not have even gone, but I could not let my pet suffer, so $150 for a guilt trip and ONE SHOT of pain meds. One. Terrible business, terrible people. Don't know how they sleep at night.
Updated to add comment to Nicole. I can say what I need to right here. Unfortunately, being a pet owner, I will most likely have to return to your clinic at some point. I just hope between now and then that your staff can learn to treat people with respect. As soon as I refused the "additional testing" I was treated poorly. Basically completely ignored, questions went unanswered, etc. BASIC questions, such as, "How is he doing?" When I took my dog to his regular vet in the morning, he didn't see the need for any additional testing. He was able to use his veterinary training to examine my dog and determine nothing was "wrong" other than a concussion that your staff improperly diagnosed- they told me he absolutely did not have one, but of course, they weren't sure exactly what was wrong unless they did additional tests. I realize I was there on a slow night, perhaps you have some kind of $$ quota you need to meet? Maybe just provide decent medical care without trying to fleece everyone who walks through the doors?
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