Yea I was completely bamboozled by this dealership.....Lots of lip service, several trips for a "wobbling" in the front end of our NEW 2013 Avalanche, which included several trips to the dealership which they could not figure out it was a bad tire....oh and it was "road forced" multiple times.....still a problem we were promised the tire was not defective and it would have been replaced if it needed to be....well low and behold it was a bad tire. Folks do yourself a favor 1) avoid the hassle from this second rate dealership, 2) they tell you they treat all customers like family except they treat you like a redheaded step-child, 3) bull shit artists plain and simple go elsewhere......Try Chapman or Freeway Chevy before these clowns