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  • So, I like Barro's and order from the on a semi-regular basis. I like their spaghetti. It's simple and good, and the portions are large enough for two meals. I've packed up my silverware or, donated it all for reasons I won't trouble anybody with. Suffice it to say, i have none and so, on two separate occasions, called and specifically asked that they please, please, please send silverware with the spaghetti I'd ordered. Both times, I was assured that they would throw the silverware in the bag. Neither time, was there silverware in the bag. They'd simply blown my calls off. Both times I called back and spoke with the manager and all I got was an apology. No, "What can I do to make it right?" No, "what can we do to make sure you order again and keep your business?" Nothing. He never seemed genuinely sorry that they'd screwed up. Is it practice at Barro's to send delivery orders out without silverware? Guess so. How in the hell, though, is anybody supposed to eat spaghetti and a salad, without silverware? What if I'd had this delivered to a place of business, that didn't have silverware on hand. So, Baro's will never get another order from me. I won't set foot in another one of your restaurants ever again, and I will tell my friends about your horrible customer service, about how your delivery boy tried to skate out on me before I could check to make sure there was silverware in the bag, about how, when said delivery boy got here, he didn't want to come to my door and so, I had to come out to him to get my food which, I might add, he'd been transporting in his damn TRUNK! No more. I won't pay for this anymore. I'm learning that, in this day and age, customer service means nothing. Don't worry, Barro's. You're not the only ones doing it wrong...
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