After waiting several days for an appointment, which was made for the 5-7 pm hour (it's the last one of the day so if you're a 9-5'er be prepared to have to leave work early) I rushed home as to be on time for the service call. At 5:44, 45 minutes after they were to be there, I received a call saying they were not able to find a technician to come to my home. They wanted to reschedule. I told them to forget it, thanks for wasting the last hour of my work day in addition to 45 minutes waiting around for you not to show. No second chance here. One star is too many.