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| - I finally made the decision to cancel service with this company after being a loyal customer for the past 6+ years. I've always been on the prepaid annual service and until the past couple of years, never had an issue. Then, the technicians changed frequently and the service deteriorated. I attempted to cancel my service last year; however, I was convinced to give the company another shot because they had employee issues and were working out kinks. However, while the technicians have become more consistent, service has deteriorated.
This year on at least three services I received invoices for additional payment that was due, despite that I am on a prepaid annual service plan of $600 (paid in full every July/Aug). I was forced to speak with "customer service" and managers to resolve these billing issues that were caused by the Company's mistakes.
My last service was on May 7. The technician left a description of services that indicated a prepaid amount of $65 and amount due of $25. Clearly this was a mistake since the service was prepaid for the year and nothing should be due. I hoped that the Company would fix their error without requiring additional time from me. Sadly, this did not happen. Rather, this afternoon I received an invoice in the mail for the May 7 service with an outstanding balance of $100. Upon calling the office I was told that I have a balance of $100 from 2011 because the technicians came seven times instead of the six times that year. This is utter nonsense: I never had an extra service. Moreover, I never received an invoice for an extra service. My bill has always been zeroed out at the end of the year and I have always entered a new one year agreement. Today for the first time I was told about this extra service and learned that the $100 "rolled over" to this year, which is why I owe $100. I disputed this phantom service and the bill, but the company representative refused to correct the error.
I have neighbors who are extremely pleased with their exterminators, so there is no reason for me to remain with this company that I have been displeased with for years, especially given their poor service, record keeping and customer service. I am confident that I will find another company willing to perform bimonthly service at my home for the same $600 that I previously paid to AZ Exterminating. I would not recommend this company to anyone, especially if you wish to be treated respectfully and valued as a customer.
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