| rev:text
| - I live down the street from this place and always passed by it. Therefore I just had to try it out finally since we were craving sushi. Upon walking in, we got seated right away since we were only a party of two. The place was filled but not packed. There were still seats available around 7:30pm on a weekend. At first impression, the place looks nice and ambiance is well suited for a family gathering or a date. Then I got the menu, prices were expensive but I couldn't judge this place yet till I tried the food. We ordered a bunch of sushi, the 3 fatty tuna tasting which was called (called something along the lines of Blue Fin somthing-somthing) and also the live lobster sashimi which comes with the head being boiled into soup after. The food was excellent and for uptown prices, it was ok I guess. (See photos I have posted of the food we ordered).
The CONS...
The service was hell'a slow af. They waiters didn't even give us tea or ask us if we wanted anything to drink for a whole 15 minutes. They just kept passing by us without acknowledging our existence till we had to flag one down by turning my head several times and tossing my hand up in the air. Finally a young man came up to us and asked us what we wanted to drink. A whole 15 minutes later though. Not cool. When I asked him about the Sake menu and which one is sweeter compared to another, his answer to me was "I dont knoooooooow!" in a long tone. So Uuuuhhh, i'm sitting here thinking, you guys specialize in Sake or at least have a pretty extensive sake list plus a extra menu that teaches you how to drink sake or appreciate the different types of Sake but you as the waiter working in this place "DOESN'T KNOW?" well get someone who knows!! Don't just stand there and tell me that is your final answer. A well trained staff would normally say "I don't know, but you know what? Let me get someone who might know to help you with that" ... for the prices they charge here, this is not the type of answer that is appropriate for your customers. Especially only whose a critical foodie and judges everything from entrance to exit. Common, seriously, your priced like a high-end sushi place and you offer a menu with lots of sake explaining how to drink it but you have waiters that have answers with "I don't know!" ... I was a bit turned off with that plus the lack of acknowledgement of your customers. 15 minutes of waiting for someone to take our order or even acknowledge us was a bit ridiculous. Customers want/expect excellent customer service for a restaurant charging such prices. I'd expect to pay something like this downtown Toronto but not what they are asking if their service is lacking.
Therefore my rating on this place is a 3 star. If I could give it a 2.5 I would but I can't since there are no half star offerings. Improve on your customer service and educate your servers better and you might get a 4-5 star. That sake menu is great but not so great if your servers are not trained to know what they are serving. Please improve. Thanks.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)