When I go home to Markham, I always get my massage at Zen Spa - and my manicure and pedicure needs. All the people who work there should be skilled in all areas. My mom goes and gets the facial there but I don't... it's not my think.
If you have never gotten a massage before - please please please take my advice.
IF IT HURTS - say something. Masseuses say that there is something called "good pain" and if it doesn't feel like good pain, it probably isn't.
My first massage ever was at Zen.. and I think I cried the next day because I was dealing with unbareable pain. I never wanted another massage again but my mom told me to give it another chance. I think it was 8 months before I got another one and since then I've always gone back to the same girl because she rocks - her name's Rattana and she only works Sundays at the moment but I get along awesome with her. It's a massage and girl talk hour which is great. My mom says she gives great facials and doesn't skip corners like she feels like with other estheticians she's had.
The manicures and pedicures are okay. I'm not sure what's the proper procedures and what a superstar manicurist does but I have heard different methods of "painting" your nails. I haven't gotten a manicure without absolutely no problems but I guess it is a part of experimenting.
The place looks like one long hallway with rooms, two massage chairs for people who are getting manis and pedis, and a change room with sauna and shower in the back. Theres a TV with a couch, considered as a waiting room. The music is soothing and overall a very nice place.
Note: the front door is locked at all times. when the lady at the front desk seeks you, she'll unlock it to let you in. Not sure if it's a security measure for them.