I went to them to have my hair reshaped from a cut I didn't like--the hair alongside my face had been angled back so far that it looked like I had 2 different hair styles going on (a long bob + long hair in the back). I was trying to get my hair back to it's normal length of just below the shoulder. My hairstylist was Christy and she started out texturiing the bottom of my hair to make it blend in. The effect was that it made the problem even worse. She then offered to give me what would have resulted in a 5" long bob. I was near tears when I left.
BTW, if you link to their site from here, the information on the site must be old since the price she quoted me was $28 for a dry cut vs. the $22 on the website. Additionally, there is no longer a 20% discount if you ask for her and mention the website.