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  • Like many have said in previous reviews, it is a huge time commitment to dine in at the Cheesecake Factory and it's true, you might as well drive to Buffalo at this rate. From the time of getting a buzzer to paying the bill, my experience took roughly 2.75 hours on a weekday (lunch). My time doesn't include getting to eat my cheesecake. Wait times were estimated at 1.25 - 1.75 hours and then expect another hour waiting for your food to come out cold. In my case, we ordered chicken enchiladas and it was cold. On the upside, our waiter and her manager were very responsive and ended up remaking and waving the meal. However, we ended up just taking everything to go including the cheesecakes in frustration because it was taking too long. I guess the restaurant is still working out the kinks and you shouldn't expect everything to be perfect as the restaurant is still new. I suggest for prospective customers to wait a few more weeks or even months until they get their shit together and hopefully be on par with the US. Take away for management: 1) Ensure food quality control 2) Improve turnaround time (I'm sure you guys are well aware) 3) Service = Excellent If you're a person who gets hangry (hungry + angry), make sure you have a snack.
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