They truly know how to make you feel like a queen. Personalised and attentive service.
Kiehl's is big on samples and letting you try things before you buy. They have drawers full of samples behind their counter and they can give you a skin assessment by asking just a few questions to find out which products are best suited for you.
No pressure to buy, but they do like to talk a lot and make you try their stuff so you can be in it for longer than expected if you weren't sure what you wanted in the first place.
If you sign up for their mailing list/newsletter, once or twice a year they have a promotion to pick up a free tube of their best selling Kiehl's # 1 lip balm.
Another great thing is their recycling initiative they take part in for Earth Day in April if you brought in any empty plastic container (like body wash bottle, face cream jar, or whatever) you got a free travel kit with 3 sample size products.
They don't skimp out on the freebies, and their products really are great. I like that most of their stuff is unscented and good for sensitive skin.