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| - Man , I hate doing this, but in true yelp fashion, I have to ding em HARD! I never ding hard. But this was a BAD EXPERIENCE! Let me back up!?
We are in Phoenix for a weeklong vacation over the valentines day week and on holiday with me , my wife, mother and father - in law, we book this reso with OpenTable for 4 and they get us hooked in. All is well, we get a confirm phone call, my wife also calls and requests the patio for seating, asks about happy hour everything sounds awesome, we are all in. All is confirmed. I have 5 emails , 1 call and we are all set. I thought, but remember VALENTINES DAY at 5pm IS A TOUGH NIGHT for restaurants, especially this one!.
Well this restaurant was something, here we go hold on kiddies, it may get rough from here on out so hold on. We walk in, its not horribly busy, but they have 50 in the bar, fighting for seats, it looked like an old, retired, 4pm happy hour crowd, it was classic, all feeding on whatever was out there, it was a mosh pit of old people, retirees in Phoenix I assume.
So they seat us quick, very cordial, but the old lady behind the reservations system didnt know how to operate the computer so the NERVOUS Matre De or GM, whatever was instructing over her shoulder, whatever..new person at the desk..so we get seated and we are in a dark corner behind a pole. At this point I go speak to the Matre De and ask if we can sit in the bar or on the patio. Remind you, I reserved PATIO on the RESO. He says NO, your reserved seating is inside here.
OK, what about giving us the happy hour pricing you promised us in our current seats. NOPE. No deal. hmm...I go back to talk to my party, they are life lets leave.
I say let me talk to bumbles bly at the front computer, maybe she is in charge. She has no clue, I told her if you cannot fix our seating, or honor your deal we got via the phone call to you less that a week ago, we are leaving! Ok, BYE!
REALLY! BYE! Ok, we are off , as I walked into the parking lot with my $350 I had budgeted for this meal, I said to my wife, and her folks, they should call this place the ROARING F-YOU, it was deadpan, they were not amused!
We happily called a wonderful restaurant in Old Town Scottsdale, and I would totally recommend them as a 5 STAR! Citizens Public House, they had a table waiting by the time we got there from ROARING F-YOU , and they were happy to see us.
I dont get it, the food smelled delicious, reviews were pretty stellar, we called talked, communicated, all was on, then a F-YOU and we dont care. Is this Scottsdale Attitude I hear about, or just stupidity? If I was the owner I would fire the GM, the door that night, or rethink my service standard.
Weak, I if I could have given them less than 1 star I would have given them a HALF star, place smelled delishious and I was ready to go off on the drinks and food. Missed opportunity. I would love a reply from management, maybe I missed something on there end.
Moving on.....I will not return. BOooo...! Hiss.....a big miss.....
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