This review for the pharmacy. I think there are a few stand-out employees there but as a whole, they are terrible.
I have several prescriptions that have co-pay assistance. After repeated issues with having them run the script through my insurance first and the co-pay assistance second, they finally told me that I would have to call every single time I filled one of those scripts and have them manually run it through the co-pay assistance.
This was unacceptable so I moved all of my regular scripts to an independent pharmacy (Valley of the Sun Pharmacy) and my experience there has been stellar.
I've continued to fill one-off scripts there for convenience sake but service has still been terrible. On Monday, I picked up two scripts. They had run one through my insurance but not the other. (WHY????). Yesterday, I picked up two scripts and they had run NEITHER of them through my insurance.
This morning, I had to pick up something else and I stood there visibly and passive aggressively jangling my keys while employees bustled behind the counter, helped drive through customers and did everything but look to see if a customer was waiting.
I've also had several interactions with a pharm tech who was grossly inappropriate.
*reading the name of the medication* "What's this for?" INAPPROPRIATE.
"Wow, you have really good insurance. What does that cost per month?" INAPPROPRIATE.
"This medication is for _____. Is that what you take it for? Does that help you?" INAPPROPRIATE.
After the most recent experiences, I think I might drive the half mile down the road to Albertson's. Ridiculous.