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  • Joanns store has customer service as excellent as Costco!! In particular, is their sewing machine department, managed by Debbie. This review addresses their amazing customer service, although the entire store is excellent as well. I brought my sewing machine in for repair..3 times...within one year...for th recurring bobbin issue...and the Viking store they use to service failed to correct the problem, and did not stand by their 90 day warranty, despite going to their location to in person. I went back to Joanns ...shared my frustrating experience with Debbie and she was distressed I was treated that way by the Viking store. Debbie refunded the repair fees and applied to a new sewing machine!! Debbie was sensitive to my frustration and made it right! Kudos to Debbie and her sewing machine Department! This is what customer service looks like!! TY Debbie and Joanns!! Trish Muir Peoria AZ
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