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  • Banana Republic has always been my go-to store for casual and dress attire. Their suits and shirts fit me great. With their Luxe cards you can get really good deals on occasion. And historically, their quality was fantastic for the price. Over the last two years though, things have started to change. Prices have gone up. Exclusions ok their coupons have increased as they've introduced more exclusive series of cloths. And most importantly, quality has fallen off drastically. I came here to return a pair of jeans that literally ripped down the crotch after 6 months. I don't know about you, but I've never had a pair a jeans rip. And these aren't an acid washed thin pair either. Loose fitting, boot cut, standard jeans. And I also brought a pair of shorts I purchased this summer. Same problem. This is forgetting the two shirts I threw away this year because my elbow popped through them. None of these issues ever used to happen with their clothes. In fact, I have some items that are going strong 5-6 years later. Why 1 star for this store? Because they just don't know how to handle their customers. I get it, I don't have a receipt, and I purchased the jeans online. But all I was asking for is a new pair of jeans. It shouldn't be that hard. Instead, I was brushed aside so he could help other customers and a casual "You can call customer service." That's it. Guess I'll go elsewhere.
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