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  • I have been to Saxby's quite a few times since I moved to this area. I always walk out wondering why I didn't go someplace else. I have tried quite a few drinks here. Their chai is fantastic. Most things are just average - nothing great, but nothing terrible either. But the customer service... oh, the customer service!! It's atrocious. I can think of one time when it was acceptable, and that is being generous. Other than that, I always feel like I'm an inconvenience. Another thing that reaaaaally bugs me about this place is that their artificial sweetener packets are always filled with lumpy, chunky matter. I don't know if they are old or got hot or what, but I always have to visit Saxby's armed with my own stash of sweetener. However, on this most recent unexpected visit, I didn't have any on hand and had to use their packets. They were crammed in the container and several were actually ripped open from the force of it (ewww). Furthermore, after a vigorous shaking, I opened my Sweet 'N Low to find that it was one gigantic fakesugarbiscuit. I don't have this problem anywhere else... just Saxby's. I wonder if it's because they store them right by the window and they packets are getting too hot. It sounds like a little thing, but it tends to really ruin some otherwise fantastic drinks when you're sucking chunks down your straw. I don't get this place. I really don't. It's cute inside, but that doesn't make me want to order drinks.
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