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| - Update: I'm sad so say that I was extremely underwhelmed. Not by the quality of the food but the quality of the customer service. I have been here multiple times with my boyfriend and decided to bring my best friend here to try it.
First, the hostess. She was opening the door for some middle aged women ahead of us. She continued to hold the door for my party of three but then stated," how can I help you?". I really wanted to respond with "well, this is a restaurant soooooo....." But I decided not to and told her how many where in our party. She then said she had to help the people ahead and would be with us in a minute. When it was our turn she asked if we wanted to bar or dining area. I chose bar because I knew it was going to be the tail end of happy hour and we would be able to throw our order in quick before it was over. The hostess said "sure, go on ahead". So I say myself. I honestly couldn't tell you if she actually walked behind us or how the menus got on the table. I just know I turned around and menus were there but the hostess was gone. We never received the usual "your server will be with you in a minute". This is where the next thing comes in.
Second, the server. I have family that is servers and they immediately greet people that come to their table within 1 minute. I had sat at the table, my boyfriend went to the bathroom and returned and I still sat there and waited. It got to the point where I was actually looking around wondering when I was going to see who the server was. Kaila finally came to the table with waters, never said her name. Just asked if we wanted anything to drink or appetizers and if we had been there before. I told her two of us had and it was my friends first time. I asked her if they still had Happy Hour going on and she said "no, it's 3:30 to 6:30" and then asked my friend what time it was. My friend looked at her phone and went "it's 6:30 on the dot." And Kaila went "oh yeah you missed it". I can honestly say this was the first time I had been somewhere where it was close to happy hour and the server didn't offer to "hurry and rush the order in" so that we would still get the happy hour specials. Not to mention the fact that if we hadn't been waiting for our server to greet us, we would have made it in time for Happy Hour. We all ordered our drinks and as I was going to order appetizer she walked away. When she returned with our beers. She had poured my boyfriends but gave me the bottle of Delirium and an empty glass and said "in case you want a glass." I know that may seem minor but usually servers ask if you want in poured in a glass and this was the very first time I had ever not had delirium poured in a glass and served in a bottle. I'm not fancy or stuck up, but come on. Next we ordered our appetizers. We got three different items and no plates. We literally sat there for 5 minutes waiting for plates. After maybe 15 minutes the Kaila came over and asked if we wanted anything else or not. I told here we were going to get some entrees in a bit. She said okay and left. She came later and took our dinner orders and seemed more pleasant. I'm fairly certain it was only because she saw me checking in on YELP.
We were so disappointed with the service that we don't think we will be back. Which is disappointing, we really liked it. I'm not sure if because we were dressed casual and not all dolled up like the Summerlin housewives of hipsters out on dates they thought we were cheap or what. But we all make a very good living and have family that are servers so we always tip 20%, if not more and were repeat customers. But sadly I think that's changed.
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