This place would have received more stars had I not had unpleasant experiences.
SELLING CLOTHES
I've been bringing in a nice mix of clothes, shoes and purses for a few years now. Staff in the back is always friendly even when busy. Every now and then, I have to raise an eyebrow. Dishonest tactics have led me to sell higher quality items elsewhere.
I brought in a black Gucci monogrammed canvas Pelham purse. Excellent quality. (Thanks, ex BF, at least you were good for something). The retail was $1395. Was told they'd mark it at about $695. It sold in ZERO days and I got $120 for it. (Does this meas someone on staff lowballed it so they could buy it?). The Fendi... same zero days. Some new coach sneakers. Zero days and $10 when crappy ones on the floor are listed at $60. They sell Tom's wedges on the shoe racks for about $18-$22. So my brand new pair sold in zero days and I got $4.
Hmmm, notice a pattern? My friends have showed me their transaction printouts and have some similar stories so I am not alone. I'd bring in average stuff but watch what nice items you bring in.
BUYING CLOTHES
I do love their "end of season" sales where you can get up to 70% off marked prices before they change out seasons. I've got some smokin' deals. Otherwise, items are hit and miss. I've found some super cute items for reasonable prices while some others are overpriced.