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  • While my stylist was friendly, engaging, and very welcoming, my keratin treatment was a disaster. I got the keratin express and the stylist was not thorough enough to get close to the roots and baby hairs. I asked repeatedly for her to "get a little closer" and that she missed some spots, but eventually I just stopped asking because I can't tell someone how to do the entire process. After washing it about 10 times this morning, most of my hair looks really nice but the roots and baby hairs stick out everywhere. Anyone can take a straightener to the lengths of the hair, but styling the roots and baby hairs is so challenges (thus I get it treated with keratin). This is my fourth treatment and I justify the cost and time of the procedure in that I will be spending less time each morning on styling, but now I'm just out of time in both ways. I'm calling Modern tomorrow to see how they can remedy this situation. Unfortunately, I live an hour and a half away, so I can't "pop" in to get it fixed--coming by would entail a tank of gas plus three hours of travel time.
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