The employees are super nice however if you need a purse fixed you might want to carefully check all places. I asked if they could fix a purse that was "customized" by a puppy and they advised they would fix it.
Unfortunately it was not the best quality for $95 and they conveniently forgot they were going to touch it up. When I asked for my money back he laughed. Just make sure you get everything in writing and I would get out a couple places. Luckily I didn't bring my nice shoes or luggage here....could have been a more costly mistake.