I started my day off with a cup of coffee at the Starbucks near my home...ordered light breve...well, my coffee was almost pure white. I drove off to work, thinking I could manage...but there just wasn't enough caffeine. It was like drinking iced milk. I stopped at the Starbucks at Eastern and Bonanza...to purchase more coffee, to be added to my cup. The gals in there re-made my coffee...perfection in a cup!!! No charge...the gal in charge said, we're all part of the Starbucks family...we'll make sure you get it right! Outstanding customer service!!!