I'm not a gun expert but know enough to navigate my way through a basic conversation. So I went into Hyatt expecting a negative experience based on the reviews where people thought they were talked down to. That didn't happen. The two times I have been there to buy pistols, they were very friendly and not dismissive at all. It helped that I had already made my purchases online and all I had to do was surrender my purchase permits, sign the paperwork and go, but still, they made it fast and efficient and also suggested some inexpensive and useful accessories I hadn't thought of. All around me I heard people being given advice, suggestions, and other helpful conversations. I never heard anyone being rude. There were plenty of staff on hand to handle what was a surprising crowd on a weekday afternoon. It was a good experience and I will be back.